Please read these Terms of Service carefully before engaging Cybersia Labs for any project or service. By contacting us, submitting a project enquiry, or entering into a project agreement, you agree to be bound by these terms.
1. About Cybersia Labs
Cybersia Labs is a fully-remote AI product studio that designs, builds and launches AI-powered software products, automation systems, and custom digital solutions for clients worldwide. References to "we", "us", or "our" in these Terms refer to Cybersia Labs.
2. Services
We offer custom software development services including, but not limited to:
- AI automation and workflow systems
- AI chatbots and conversational agents
- AI SaaS MVP development
- Custom software and web application development
The specific scope, deliverables, timelines, and pricing for each engagement are defined in a separate project agreement or proposal agreed upon between both parties before work commences.
3. Project Agreements & Proposals
All project work begins with a written proposal or statement of work (SOW) that outlines the scope of work, deliverables, timeline, and payment terms. A project commences only after both parties have agreed to the proposal in writing (which includes email confirmation).
Any changes to the agreed scope ("scope creep") must be discussed and documented in writing as a change order, which may affect timeline and cost.
4. Payment Terms
Payment terms are specified in each project proposal. Standard terms are as follows:
- A deposit (typically 50%) is required before project work begins.
- The remaining balance is due upon project completion, prior to the final delivery of files or handover of access credentials.
- Invoices are due within 14 days of issue unless otherwise agreed.
- Late payments may incur a fee or result in work being paused until the outstanding balance is settled.
All prices are quoted in USD unless otherwise stated. Clients are responsible for any applicable taxes, duties, or bank transfer fees in their jurisdiction.
5. Intellectual Property
Upon receipt of full payment, you own all custom code, designs, and deliverables created specifically for your project ("Custom Work"). Cybersia Labs retains ownership of any pre-existing tools, frameworks, libraries, or methodologies ("Background IP") that may be incorporated into the Custom Work. You are granted a perpetual, royalty-free licence to use the Background IP as part of the delivered product.
We reserve the right to reference the project in our portfolio (e.g. listing your company name and a description of the work) unless you request otherwise in writing.
6. Confidentiality
Both parties agree to keep confidential any non-public information shared during the course of an engagement. This includes business strategies, technical details, and client data. We will not disclose your confidential information to third parties without your consent, except where required by law.
If required, we are happy to sign a mutual Non-Disclosure Agreement (NDA) before sharing sensitive project details.
7. Revisions & Acceptance
Each project includes a defined number of revision rounds as specified in the proposal. Additional revisions beyond the agreed scope may be billed at our standard hourly rate. Deliverables are considered accepted if no written feedback is provided within 7 business days of delivery.
8. Warranties & Limitation of Liability
We warrant that our work will be performed professionally and in accordance with the agreed specifications. We do not guarantee specific business outcomes (such as revenue, user growth, or search rankings) resulting from the use of our deliverables.
To the maximum extent permitted by law, Cybersia Labs shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of or inability to use our services or deliverables. Our total liability shall not exceed the total fees paid by you for the specific project in question.
9. Third-Party Services
Projects may rely on third-party APIs, platforms, or services (e.g. OpenAI, Stripe, cloud hosting providers). We are not responsible for disruptions, changes, or costs arising from such third-party services. Any third-party account setup, subscription costs, or API fees are the client's responsibility unless explicitly included in the project proposal.
10. Cancellation
Either party may cancel a project with 14 days' written notice. In the event of cancellation:
- Work completed up to the cancellation date will be billed at the agreed rate.
- Any prepaid amounts in excess of work completed will be refunded within 14 business days.
- Deposits are non-refundable once work has commenced, unless Cybersia Labs is at fault.
11. Website Use
By visiting our website (cybersialabs.com), you agree not to:
- Use the site in any way that violates applicable laws or regulations.
- Attempt to gain unauthorised access to any part of the site or its connected systems.
- Use automated tools to scrape, copy, or redistribute our website content without permission.
The website is provided "as is" and we make no warranties regarding its availability or accuracy of content at any given time.
12. Governing Law
These Terms shall be governed by and construed in accordance with applicable international commercial law principles. Any disputes arising from these Terms or a project engagement shall first be attempted to be resolved through good-faith negotiation. If that fails, disputes may be referred to mediation or arbitration as mutually agreed.
13. Changes to These Terms
We may update these Terms of Service from time to time. The "Last updated" date at the top reflects the most recent revision. Continued engagement with our services after changes are posted constitutes your acceptance of the updated terms.
14. Contact
If you have any questions about these Terms, please contact us:
- Email: hello@cybersialabs.com
- Website: cybersialabs.com/contact